- Where are you located?
I am located in Hamilton, New Zealand. In the Mighty Waikato!

- What payment options do you have?
We have; Bank Transfer, Laybuy and Stripe payments (credit cards).

- I want to add something to my order, do I have to pay shippping again?
As long as your order has not been booked with the courier yet we will happily ship additional items along with your first order, just send us an email. 

- How much is Shipping?
If you are based in New Zealand your order will cost $8.50 for A4 Tracked, Signature nationwide courier, A4 Rural is $11.50. A3 is $13.50 and A2 is $14.50. A3's and A2's are sent in tubes. We also offer free NZ wide shipping for orders $100 and over.

- Can you ship internationally?
Yes, we can ship all around the world! Please email us to place your order or for a shipping quote. Payment will need to be done through Shopify Payments (stripe) OR I can send you an invoice via PayPal. For al our shipping details please see oushipping page.

- How do I order a custom item?
To order a custom print, please select one of the two custom options available, either Hand illustrated or Digitally Designed (both found here). If you order a custom watercolour scan, please be sure to email me the scan ASAP - to hello@kerenelise.co.nz.

- Can you send me order untracked or cheaper?
No. We do not offer untracked delivery on any New Zealand items. This is both to safeguard you as a customer, and ourselves as a business, should anything go wrong. However International orders are shipped untracked - unless requested. Please email to enquire about pricing.

- How long will it take for my order to arrive?
I endeavour to put your order on the courier as soon as possible, however since I print to order, and make to order - It could range from a couple of days to a week, until I complete it ready to send. Once sent, within NZ it should take 1-3 days to arrive. But as you know, I am also a Mum, so sometimes life gets in the way. If your order is delayed, I will contact you. For international orders the time will vary from 3-20 working days - or more for further away places!

- What are your prints printed on?
All my A4 and A3 Black and Colour prints are printed on high quality 250gsm white card - professionally printed here in the Waikato. My foils are done on high quality 300gsm Matte card - also here in New Zealand. A2 posters are printed on 190gsm satin (semi gloss photo paper). All prints and posters are printed here in NZ!

- Do you offer framed prints?
Unfortunately due to the increased chance of breakage that comes with shipping glass, we do not offer a framing service at this time. I do have damage free wooden print hangers in A4 size available to purchase here. (A3 available soon)

- Can you change the colours in a print?
Yes*, you can request colour changes to prints (ie; White text and Navy background etc)
*(Depending on print, this may incur an extra charge)

- Can you do hand illustrated logo design?
I sure can! Email me to talk. hello@kerenelise.co.nz

- What if I want to order something I have seen on Facebook or Instagram, that's not listed here?
Just flick me an email, or contact me through FB or IG.

- I've received my order and something is wrong.
If you have any problems once you have received your order, please see our returns page